Here are our standard terms for products and services that are eligible for a refund.
- You may request a refund within 30 days of purchase for annual products.
- You may request a refund within 48 hours of purchase for monthly products.
- After 30 days, you may request an in-store credit for any unused years remaining on your annual plan. Unused time will be prorated based on the date of purchase.
- In no event will you be eligible for more than one refund for the same product.
- A product must be cancelled before we can issue a refund
Products & Services Available for Refund Under Standard Terms:
- Hosting (all plans)
- Email (all plans)
- Reseller (all plans)
- Cloud Hosting (all plans)
Products Not Available For Refunds
Here are our products that are not available for refund.
- Domains Registrations (all extensions)
- Domains Transfers (all extensions)
- Domains Renewals (all extensions)
- ID Protection
- SSL Certificates
- Domain Backorder/Auction
- Addon Modules