Knowledgebase

How do I handle an Email Abuse Notification?

If you have received an email from Namesonic titled, "Important - Email Abuse Notification", then we have detected that one of your email accounts or websites is possibly compromised to send mass amounts of unsolicited email or spam.

It is important to secure your account from this abuse to protect your privacy, and the reputation of your domain.

Here is what you need to do:

1. Read the abuse report to determine the source of the problem.
2. Follow the steps in How Do I Secure My Account?
3. Change all of your email passwords ( How Do I Change My Email Address Password? )
4. Inspect your website for malware using SiteCheck

Performing these basic steps should lock out any unauthorized users and prevent your account from being abused.

After taking the steps outlined above, please contact support in response to your notification.